COVID-19 Precautions | Westside Head & Neck

Message Regarding COVID-19 Precautions
The highest priority of Westside Head & Neck is protecting the health of our patients, staff, and community. As an essential business dedicated to serving the community, we will remain open with modified hours. In our effort to maximize safeguards against the spread of disease, we have instituted the following measures:

A maximum of two people are allowed in the waiting room at one time. If the waiting room is occupied, please wait in the hallway, lobby, or your vehicle and we will call you when we are ready to bring you in.
We clean and disinfect the lobby area and reception counter several times per day.
Front office staff will be equipped with masks and gloves. We have a physical barrier between the front office and waiting areas.
Prior to patients entering the examination room, all surfaces, such as the examining table, chairs, drawer handles, and countertops will be cleaned and disinfected between patients.
Examination and procedure rooms are equipped with advanced hyperHEPA filtration systems, along with antiviral suction filters.
We have gone above and beyond the standard guidelines by stocking our offices with the IQAir HyperHEPA filtration system. This system is tested and certified to filter down to 0.003 microns in size with a guaranteed minimum efficiency of over 99.56. This is literally smaller than the smallest virus or bacteria.

IQAir makes the #1 air purifiers used in hospitals worldwide. The HealthPro Plus is used by hospitals in more than 100 countries to help protect caregivers from cross-contamination of contagious diseases like SARS, MRSA, tuberculosis and Avian flu – and it is the #1 air purifier recommended by doctors for patients with allergies and asthma.
All staff involved in patient care will use appropriate protective equipment such as gloves, masks, gowns, and eyewear when needed.

We are PRE-SCREENING patients with upcoming appointments to identify and reschedule anyone experiencing certain symptoms, recent travel history or high risk exposure. We are redirecting patients with these symptoms to their primary care physician for care.

If you are healthy and coming for a regular appointment, please use a tissue when coughing, sneezing or blowing your nose. Please throw the tissue away, and wash your hands for at least 20 seconds with soap and water. Using hand sanitizer of 60% alcohol concentration is also acceptable for washing hands. We are here to serve our patients and our highest priority is to keep our community safe and well!

For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here at https://openpaymentsdata.cms.gov. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.

*As of October 1st 2023, Dr. Shapiro will be an out of network provider. Dr. Shapiro’s services will be fee-for-service and are not contracted with any insurance company. Payments are to be paid in full at the time of each visit or prior to the date of surgery. The fee schedule is available upon request. As a courtesy to our patients and to maximize your reimbursement, the office will provide you with a claim form to be submitted to your insurance. For out of network care we do not verify insurance coverage and assume the insurance information you provide is accurate. Reimbursements will come directly to you from your insurance carrier based on your plan's out of network coverage and deductible. We do not bill secondary policies. Please note that all other fees (facility and anesthesia fees for surgery, and tests such as labs or x-rays) will still go through your insurance as per regular insurance in-network contract.

COVID-19 ANNOUNCEMENT

At Westside Head & Neck, it is our highest priority to protect the health of our patients, staff, and community. As an essential business dedicated to serving the community, we will remain open with modified hours. We have implemented all guidelines set by the CDC and Department of Health with regards to ensuring safety and additionally installed state-of-the-art viral filtration systems in all rooms. Click here to read more.