Appointment Cancellation Policy | Westside Head & Neck

Our goal is to provide quality medical care in a timely manner. In order to achieve our goal, we have implemented an appointment cancellation policy. This policy enables us to better utilize available appointments for patients in need of medical care.

Appointment Cancellations- 24 hour policy
In order to be respectful of the medical needs of our Westside Head & Neck patient community, please be courteous and call our offices promptly if you are unable to attend an appointment. This time will be reallocated to someone else in need of medical care.

If it is necessary to cancel your scheduled appointment for any reason, we ask that you call at least 24 hours prior to your appointment time. Appointments are in high demand and your early cancellation will give another person the possibility to have access to timely medical care.

How to Cancel Your Appointment
To cancel or reschedule an appointment, please call (310) 204-4111. Please keep in mind that our operating hours are between 9:00am and 5:00pm Monday through Thursday, and between 9:00am and 4:00pm on Friday.

No Show Policy
A “no show” is someone who misses an appointment without calling to cancel or reschedule their appointment. This also includes patients who are not present within fifteen minutes of their appointment time regardless of a prior phone call.

Any appointments that are cancelled without a 24-hour notice are considered “late cancellations.” Those with multiple late cancellations will be treated as a no show. All late cancellations and no show appointments will be recorded in the patients’ chart.

Cancellation Fees
An administrative fee of $75.00 may be billed to the patient for each No Show appointment and/or for multiple late cancellations.

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Our Services

For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here at https://openpaymentsdata.cms.gov. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.

*As of October 1st 2023, Dr. Shapiro will be an out of network provider. Dr. Shapiro’s services will be fee-for-service and are not contracted with any insurance company. Payments are to be paid in full at the time of each visit or prior to the date of surgery. The fee schedule is available upon request. As a courtesy to our patients and to maximize your reimbursement, the office will provide you with a claim form to be submitted to your insurance. For out of network care we do not verify insurance coverage and assume the insurance information you provide is accurate. Reimbursements will come directly to you from your insurance carrier based on your plan's out of network coverage and deductible. We do not bill secondary policies. Please note that all other fees (facility and anesthesia fees for surgery, and tests such as labs or x-rays) will still go through your insurance as per regular insurance in-network contract.

COVID-19 ANNOUNCEMENT

At Westside Head & Neck, it is our highest priority to protect the health of our patients, staff, and community. As an essential business dedicated to serving the community, we will remain open with modified hours. We have implemented all guidelines set by the CDC and Department of Health with regards to ensuring safety and additionally installed state-of-the-art viral filtration systems in all rooms. Click here to read more.